Website terms

This website, palmequipment.pro, is operated by Palm Equipment International ltd. Palm Equipment International ltd is a company incorporated in England and Wales with registration number 2000120 whose registered office is Kenn Business Park, Kenn Road, Kenn, Clevedon, North Somerset, BS21 6TH. The registered VAT number is GB 997 3280 67. You can contact Palm Equipment by email on [email protected]

This website is the catalogue and blog for Palm Equipment. Prices, colours and specifications of our products are subject to change. The information and services made available on this site are provided ‘as is’ and on an ‘as available' basis. We give no guarantee that the service will be free of errors or faults. We provide no guarantee for the accuracy of information and Palm Equipment is under no obligation to update the information on the website.

We take reasonable steps to make sure that this website is free of errors, viruses or other malware, we give no warranty in that regard, and all users should take responsibility for their own security, that of their personal details and their computers. Information collected by cookies on this site is detailed in our cookie policy below.

We’ll never ask you for personal information unless we really need it. For example, if you’re interested in receiving our newsletter, or info about Islander Kayaks and the gear we make, we’ll need your email address. We won’t bombard you with emails, and we’ll never give your details to third parties, so rest assured, your inbox is safe with us. The only piece of information we regularly collect is browsing data that doesn’t identify you as a person – cookies for recording web statistics and to help the website run smoothly. Our contact form does not record your details, it simply generates and sends an email to us so that we can reply to your enquiry. Read Palm's data protection policy in full.

Trademarks – Palm Equipment and the Palm logo are registered trademarks of Palm Equipment International Ltd. Gear for paddlers is a trademark of Palm Equipment International Ltd. Islander is a registered trademark of Palm Equipment International Ltd. The VE logo is a registered trademark of Palm Equipment International Ltd. Dagger, Wilderness Systems and Mad River Canoe are registered trademarks of Confluence Outdoor. CORDURA is a is a registered trademark of Invista Performance Materials LLC. Vibram is a registered trademark of Vibram SpA. YKK is a registered trademark of YKK Corporation. TiZip is a registered trademark of GDS GmbH & Co. KG. Fidlock is a registered trademark of Fidlock GmbH. Pontetorto is a registered trademark of Pontetorto SpA. Polygiene is a registered trademark of Polygiene AB. Gaia is a registered trademark of Orsa Foam SpA.

Secure payment

Our payment service provider is Opayo (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Opayo provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Opayo’s utmost priority to ensure that transaction data is handled in a safe and secure way. They use a range secure methods such as fraud screening, IP address blocking and 3D secure. Once on the Opayo systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Opayo is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Opayo is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL. So when buying through our site, you can be sure that you are protected.

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