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Customer services

We are dedicated to keeping you on the water and your team ready for work. At our Clevedon, UK factory and headquarters we have an expert customer service team who prototype, test, repair and service the equipment we supply. If you have a problem with any of our products, please contact customer services, and we’ll do our best to help.

Alert

Three week lead time

Alert

Please clean and dry your kit thoroughly before you send it to us. We cannot service wet, muddy or dirty kit. You will be liable for the return cost of wet or dirty items.

Standard repair services

Gaskets

A factory fitted replacement for your neck, wrist, ankle or bicep seal. Price includes removal of the old seal and replacement with a fully stitched and taped new seal and QC check.

Socks

A factory fitted replacement latex or fabric sock. Price includes removal of the old sock and replacement of a fully stitched and taped new sock. Socks can be fitted to some garments which originally had ankle gaskets.

Zips

A factory fitted replacement for your waterproof entry or relief zip. Includes removal of the old zip and replacement with a fully stitched and taped new zip and QC check.

PFD float test

We’ll check your old PFDs in our factory water tank. Each PFD receives a report on wear and tear as well as the floatation compared to the ISO standard and original manufactured rating.

Water test

A professional inspection of the waterproofness of your garment and full inflation water test. Garments under warranty are tested free of charge.

Panel + seam repair

Replacing a damaged waterproof fabric panel or patching your waterproof garment are non-standard repairs. Get in touch to describe what you need before you send it to us for a quote.

Latex sock (single) £56.00 67,00 €
Latex sock (pair) £83.00 100,00 €
Latex wrist seal (single) £39.00 47,00 €
Latex wrist seal (pair) £56.00 67,00 €
Latex neck seal (single) £56.00 67,00 €
Latex neck + wrist set £95.00 113,00 €
GlideSkin single layer bicep (single) £42.00 50,00 €
GlideSkin single layer bicep (pair) £61.00 73,00 €
GlideSkin double layer bicep (single) £42.00 50,00 €
GlideSkin double layer bicep (pair) £61.00 73,00 €
GlideSkin single layer neck £56.00 67,00 €
GlideSkin double layer neck £56.00 67,00 €
Neoprene ankle gasket (single) £44.00 53,00 €
Neoprene ankle gasket (pair) £66.00 79,00 €
Neoprene wrist (single) £39.00 47,00 €
Neoprene wrist (pair) £56.00 67,00 €
Neoprene single layer neck £56.00 67,00 €
Neoprene neck + latex wrists £95.00 113,00 €
Fabric sock (single) £56.00 67,00 €
Fabric sock (pair) £83.00 100,00 €
Zip replacement £POA POA
PFD Float test £34.00 40,00 €
Water test (non-warranty) £39.00 47,00 €
Truck

You are responsible for the cost of sending the item to us, we will ship it directly back to you. Return postage to UK mainland from £6.00. Outside the UK mainland, the cost of shipping your item back to you will vary, get in touch before you send your item and we will estimate the cost of shipping.